Refund policy

Refund & Return Policy

All sales on legendcollect.com are final unless otherwise stated in writing. Due to the collectible nature of our products, we do not offer refunds, cancellations, or exchanges once an order is processed.

Returns or buybacks may be considered case-by-case at our sole discretion and must be pre-approved by contacting support@legendcollect.com. Unauthorized returns may be refused or discarded without credit.

If a product arrives damaged or incorrect, contact us within 3 business days of delivery with order details and video for review. Resolution options, if approved, may include store credit or replacement at our discretion.

We reserve the right to deny returns, issue partial credits, or limit future orders in cases of misuse or excessive claims.

Manufacturer-Sealed Products

All products that are sold new are manufacturer sealed. We are not responsible for manufacturer-related packaging or content imperfections, including but not limited to:

  • Minor plastic rips or tears

  • Corner dings or dents

  • Scuffs, scratches, or cosmetic packaging flaws

Packaging and contents are controlled by the manufacturer and are outside our control.

Refund Policy

To qualify for a refund on tampered, unsealed, or any return cases once approved, the following is required:

  • A continuous video of the sealed shipping box and label clearly visible BEFORE being opened

  • Box/products must remain on camera at all times

  • Video must include a timestamp, label information, your full name, and order number

This policy prevents reused or altered videos.

No-shrink boxes are not eligible for refunds due to dents or cosmetic damage.
These products are intended to be opened and are sold without shrink wrap by design.

Non-Returnable Items

We do not accept returns on:

  • Preorders

  • Custom or special-order items

  • Opened products

  • Perishable goods

  • Hazardous or flammable materials

If you have questions about eligibility, contact us before purchasing.

Exchanges

To receive a different item, return the original item (if eligible). Once approved, place a new order for the replacement item.

Refunds

Once we receive and inspect your return, you will be notified of approval or denial.

  • Approved refunds are processed within 5-7 business days

  • Banks and card issuers may take additional time to post funds

Cancellations

All cancellations are subject to a 10% processing fee.

  • Preorders are final sale and cannot be canceled or refunded

  • Discount codes will not be applied retroactively

  • Forgotten discount codes will not be honored

  • Canceling due to a missed discount still incurs the 10% fee

Bot / Abuse Policy

If an order is found to be placed using bots or automated software:

  • The order will be canceled

  • The account/IP will be banned

  • A 10% fee will be applied